Branch Manager
Core
Manages all branch activities including profitability, customer/employee experience, digital engagement, transactions, and sales.
Role type
Branch Manager
Builds
Branch operations and business growth
Domain
Banking / Retail and Business Banking
Required skills
Sales and business development, team coaching and performance management, customer needs identification, complex account servicing, compliance and risk management, loan processing, community presence building
Preferred skills
Business Banking product knowledge, customer relationship management, profitability understanding, coaching exceptional customer service, cross-organizational communication, financial services product knowledge
Technologies
Microsoft Office, Internet, email
Responsibilities
Direct sales and business development to meet annual goals, lead and develop branch staff, prospect and grow Business Banking relationships, conduct interviews and select employees, model and coach customer service behaviors, ensure operational compliance and fraud prevention, resolve complex account servicing issues, process Business Banking loan requests up to $250,000, maintain federal registration requirements, stay current on operational and system changes
Seniority
Manager, direct reporting responsibility