Outreach Specialist II
Core
Contacting delinquent loan borrowers to arrange payment alternatives, reduce risk, and maintain customer relationships.
Role type
Senior IC collections specialist
Builds
Repayment plans and loan workouts for delinquent accounts
Domain
Banking / Credit risk management
Deliverable
client delivery
Required skills
inbound/outbound calling, skip-tracing, financial statement analysis, compliance adherence, account system management, risk assessment
Preferred skills
collections experience, knowledge of M&T systems
Responsibilities
Initiate contact with delinquent borrowers to collect payments and assess repayment options; Perform inbound and outbound calls to communicate repayment options; Conduct research and account reviews on high-risk loans; Utilize internal collections and accounting systems to manage accounts; Adhere to compliance/operational risk controls
Seniority
Mid-level, hands-on IC