Operations Support Agent
Core
Answer customer calls regarding collection and delivery queries, sort and allocate premium/distance deliveries, and investigate failed deliveries.
Role type
Operations Support Agent
Builds
Customer service interactions and delivery allocation workflows
Domain
Logistics and Express Transportation
Deliverable
client delivery
Required skills
Customer service, data entry, delivery sorting, failure investigation, prioritization, regulatory compliance
Responsibilities
Answer incoming customer calls, sort and allocate deliveries, investigate failed deliveries, input data into tracking systems, maintain team communication, follow company processes and controls
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