Dispatch Agent (m/w/d)
Core
Coordinate courier schedules and routes, distribute work among couriers, and monitor daily delivery cycles to ensure efficient station operations.
Role type
Dispatch Agent
Builds
Daily pick-up and delivery assignments for FedEx Express
Domain
Logistics and Express Transportation
Required skills
Route planning, team coordination, system data entry, customer communication, issue resolution, productivity reporting, geographical knowledge, Microsoft Office proficiency
Responsibilities
Prepare courier schedules and routes, coordinate work distribution among couriers, monitor daily delivery cycle and update systems, support couriers with issue resolution, contact customers for information or service advice, report delivery issues and compile productivity reports
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