Regional Client Care Manager
Core
Lead and support a volunteer-led team providing comfort, care, and direct assistance to families following disasters locally and nationally.
Role type
Regional Client Care Manager (Disaster Response)
Builds
Disaster cycle services programming (casework, disability integration, health, mental health, spiritual care) and local response to fires and other incidents.
Domain
Humanitarian services / Disaster relief
Required skills
Volunteer team leadership, disaster response coordination, community engagement, program implementation, matrix management, subject matter expertise, analytics interpretation, mentoring/coaching
Preferred skills
Social work background, volunteer management experience, data-driven decision making
Responsibilities
Empower volunteers to implement disaster cycle services; Lead program activities within assigned geographic area; Develop disaster leadership volunteers; Engage communities and partners for disaster preparedness and recovery; Collaborate with internal partners in a matrix environment; Act as disaster subject matter expert; Initiate and coordinate disaster relief operations.
Seniority
Mid-Senior level, hands-on leadership