CUSTOMER SERVICE REP
Core
Provide exceptional phone service to patients, clients, and laboratory teams while processing billing claims and analyzing accounts.
Role type
Customer Service Representative (Laboratory Operations)
Builds
Billing claims and account analysis for clinical laboratory solutions
Domain
Healthcare / Clinical Laboratory
Deliverable
client delivery
Required skills
Phone communication, problem-solving, billing claim processing, account analysis, typing (35wpm+), 10-key proficiency
Preferred skills
Medical Assistant training, specimen collection experience, data entry in production environments
Responsibilities
Answering patient and client calls, processing billing claims, analyzing accounts, explaining charges, maintaining safety and compliance
Seniority
Entry-level to Individual Contributor
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