Customer Operations Manager
Core
Primary operational contact for healthcare institutions and professionals managing end-to-end customer operations for Radioligand Therapy (RLT) portfolio.
Role type
Senior Customer Operations Manager
Builds
Reliable product availability, compliant operational processes, and high-quality customer experience for RLT therapies.
Domain
Healthcare / Radiopharmaceuticals / Regulated Life Sciences
Required skills
End-to-end operational management, cross-functional collaboration, risk management, performance analytics, project management, bilingual communication (English/French)
Preferred skills
Experience with specialized therapies, hospital-based care models, digital supply chain tools
Technologies
None explicitly stated
Responsibilities
Manage order management, delivery coordination, invoicing, and customer communications; Coordinate with Supply Chain, Manufacturing, and Quality for product availability; Partner with Medical, Regulatory, and Finance teams for therapy adoption and financial resolution; Monitor operational performance metrics and mitigate risks; Lead continuous improvement initiatives using performance insights.
Seniority
Senior, hands-on IC
