Customer Journey Expert / Business Analyst
Core
End-to-end responsibility for improving and optimizing digital customer journeys across Wholesale Banking Lending products and services.
Role type
Customer Journey Expert / Business Analyst
Builds
Digital lending platforms and services for corporate and institutional clients
Domain
Wholesale Banking / Financial Services
Deliverable
product features
Required skills
Business requirements definition, Agile/Scrum methodology, Cross-functional collaboration, Process simplification, Functional support, UAT execution
Preferred skills
Wholesale Banking product knowledge, LoanIQ, SQL, API integrations, Transactional data lifecycle management
Responsibilities
Continuously improve digital journeys, Simplify complex processes, Define and communicate roadmap, Collaborate on value chain integration, Define business requirements, Execute automated and UAT testing
Seniority
Mid-Senior, hands-on IC