Customer Insights Analyst
Core
Transform data into actionable insights to improve customer outcomes and drive business performance through advanced analytics, forecasting, and strategic recommendations.
Role type
Senior Customer Insights Analyst
Builds
Customer 360 view supporting Growth Tribe and Digital Tribe priorities
Domain
Banking / Financial Services / Customer Analytics
Deliverable
dashboards & analysis
Required skills
SQL, SAS, Python, Tableau, forecasting, behavioural modelling, data visualisation
Preferred skills
Banking experience, customer lifecycle management, mobile/web engagement analysis
Responsibilities
Partner with stakeholders to define analytical approaches; Develop customer and digital engagement analytics; Own end-to-end analytics lifecycle; Create dashboards and presentations for senior leaders; Analyze customer behaviour across mobile and web channels.
Seniority
Senior, hands-on IC
