Associate Customer Journey Expert, Safe Business Lending
Core
Support risk event management, remediation programs, and control improvements across Mortgages, Insurance, and Consumer Lending products to ensure fair customer outcomes.
Role type
Associate Customer Journey Expert (Risk & Remediation)
Builds
Risk remediation programs and control frameworks for consumer lending products
Domain
Banking / Financial Services / Risk Management
Deliverable
client delivery
Required skills
Customer remediation, operational risk, product management, process improvement, issue management, root cause analysis, stakeholder coordination
Preferred skills
Analytical problem-solving, sound judgement, customer focus, adaptability
Responsibilities
Support delivery of risk and issue management activities; Contribute to customer impact assessments and solution development; Assist in investigation and closure of risk events; Design and monitor controls to reduce future issues; Partner with stakeholders to track progress and drive outcomes