Trainee im Junior Expert Programme – Prozessexperte Wertpapiergeschäft (w/m/d)
Core
Develop customer, sales, and service processes for the securities offering by analyzing customer needs and improving workflows to enhance customer experience and sales success.
Role type
Junior process expert (securities business)
Builds
Customer, sales, and service processes for the securities offering
Domain
Banking / Securities
Required skills
Process analysis, process design, continuous improvement, business case development, data analysis, stakeholder management, market observation, MS Office
Preferred skills
Experience in communication, sales, or optimization concepts, knowledge of customer journey management, change management
Technologies
MS Office
Responsibilities
Analyze customer needs and design processes to improve efficiency and sales success; Execute a 12-month rotation plan across different teams and tasks; Identify improvement potentials and develop concrete measures to increase customer satisfaction and business success; Analyze KPIs and data to derive actionable recommendations; Lead cross-functional projects and ensure requirements are aligned and implemented; Observe market and competition to derive relevant impulses for the business.
Seniority
Junior, early career