Customer Service Specialist
Core
Coordinate and execute order management across multiple accounts, ensuring compliance with financial requirements and resolving product/service problems.
Role type
Customer Service Specialist (Supply Chain/Manufacturing)
Builds
Order fulfillment and customer account relations for mineral-based specialty solutions
Domain
Industrial minerals / Manufacturing / Supply Chain
Required skills
Order management, ERP/CRM process optimization, multi-mode transportation scheduling, financial compliance (SOX/GAAP/IFRS), stakeholder coordination, problem resolution, critical thinking, prioritization
Preferred skills
SAP or MS AX proficiency, Salesforce knowledge, international trade and Incoterms knowledge
Technologies
SAP, MS AX, Salesforce
Responsibilities
Manage order entry to payment, monitor customer order patterns to track missing volume, engage internal stakeholders to meet customer expectations, resolve customer complaints and expede corrections, ensure compliance with accounting requirements
Seniority
Entry to Mid-level, hands-on IC