Lead Field Service Technician
Core
Lead Field Service Technician responsible for training new staff and contractors, performing quality control inspections on commercial roofing installations, and managing warranty claims.
Role type
Senior hands-on IC field service technician (commercial roofing)
Builds
Quality assurance for IKO warrantied commercial roofing installations
Domain
Construction / Commercial Roofing
Deliverable
physical/clinical work
Required skills
Commercial roofing installation, single-ply roofing techniques (TPO/PVC), quality assurance inspections, technical documentation reading, group training and presentation, warranty claims investigation, field travel and site visits
Preferred skills
Experience training contractors, building customer relationships, flexible scheduling including nights/weekends
Technologies
TPO, PVC
Responsibilities
Train new Field Service Technicians and contractors on roofing techniques, conduct on-roof quality inspections, prepare inspection and QA reports, investigate warranty claims, liaise with the contracting community, attend industry association events
Seniority
Senior, hands-on IC