Clinical Retention Specialist (Central)
Core
Clinically driven retention role focused on strengthening long-term adoption of Omnipod diabetes products and improving health outcomes for people living with diabetes through consultative selling and relationship management.
Role type
Senior IC clinical retention specialist (diabetes technology)
Builds
Sustained adoption of Omnipod therapy and improved patient retention metrics
Domain
Healthcare / Diabetes Management / Medical Devices
Required skills
Evidence-based diabetes management knowledge, consultative selling, proactive issue resolution, clinical education delivery, data analysis for retention trends, relationship management with healthcare providers, troubleshooting complex clinical scenarios, Salesforce proficiency, Microsoft Office proficiency
Preferred skills
Prior commercial or sales-adjacent clinical experience, industry knowledge of regional healthcare landscape
Technologies
Salesforce, Microsoft Office, Omnipod data and reporting tools
Responsibilities
Deliver personalized education and training to patients and healthcare providers via phone and virtual platforms; conduct proactive outreach to assess satisfaction and resolve concerns; identify early indicators of disengagement and collaborate on targeted save strategies; document customer interactions and analyze retention metrics; partner with healthcare providers to align education with treatment plans; escalate issues outside established guidelines
Seniority
Senior, hands-on IC
