Claims Specialist (Compliance Specialist 1), Multiple Positions
Core
Process unemployment insurance (UI) claims, answer customer inquiries via phone, and determine eligibility based on statutes and regulations.
Role type
Claims Specialist (Compliance)
Builds
UI benefit determinations and customer service interactions
Domain
Public Sector / Government / Unemployment Insurance
Deliverable
client delivery
Required skills
Administrative research, data entry, claims analysis, regulatory interpretation, customer service, quality assurance, Microsoft Outlook, Microsoft Teams
Responsibilities
Answer inbound calls from claimants and employers, enter claims data into computerized databases, analyze claims for UI eligibility, review claims for accuracy, interpret UI laws and rules, educate customers on UI services
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