Eligibility Worker (Public Benefit Specialist) Bilingual English/Spanish Required
Core
Interview applicants and determine eligibility for medical, food, cash, and childcare benefits using complex public policy rules.
Role type
Public Benefit Eligibility Specialist
Builds
Eligibility determinations for SNAP, Medicaid, TANF, and other state-administered programs
Domain
Public Sector / Human Services
Required skills
Bilingual English/Spanish, policy interpretation, trauma-informed care, customer service, problem-solving, accurate data entry
Preferred skills
Experience with historically marginalized communities, cultural responsiveness
Responsibilities
Interview applicants in-person and by phone, apply program rules to make eligibility decisions, communicate decisions to applicants, provide person-centered services, maintain accurate records
Seniority
Entry-level to Mid-level, hands-on IC
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