Information System Specialist 3 (IT Call Center Technician) – Multiple Positions
Core
Provide Tier 1 & 2 end-user support for the Oregon Liquor & Cannabis Commission's public-facing software and IT infrastructure, including hardware, networks, and third-party contract resources.
Role type
Mid-level IT Support Specialist (Call Center)
Builds
End-user support for liquor store employees, licensees, permittees, and vendors
Domain
Government / Alcohol & Cannabis Regulation
Required skills
Hardware support, network troubleshooting, end-user support, business analysis, QA testing, vendor coordination
Preferred skills
Cloud fundamentals, electronic payments experience, SaaS support, cross-functional collaboration
Technologies
Microsoft Office/365, Azure, AWS, CompTIA, phone systems, SaaS applications
Responsibilities
Troubleshoot hardware, networks, and peripherals; coordinate problem solutions with vendors; conduct business analysis and research; perform usability testing and application deployment; provide technical support via telephone, chat, and screen share.
Seniority
Mid-level, hands-on IC