Customer Service Guide | Public Benefits Specialist - Entry | Bilingual Required Englsih/Spanish
Core
Front-desk specialist assisting Oregonians in-person, by phone, or email to resolve questions and provide access to public benefit programs.
Role type
Entry-level Customer Service Guide / Public Benefits Specialist
Builds
Access to vital public services (Oregon Eligibility system, OHA, DELC programs) for families in rural Northeastern Oregon
Domain
Public Sector / Social Services
Deliverable
client delivery
Required skills
Bilingual English/Spanish, high-volume customer service, data entry, conflict resolution, trauma-informed communication, financial tracking
Preferred skills
Experience in reception areas or call centers, proficiency in Microsoft Office, navigating digital platforms
Technologies
Oregon Eligibility system, Microsoft Word, Excel, email systems
Responsibilities
Provide a welcoming environment for families, assist with online eligibility systems, track and issue financial actions, support business functions, de-escalate customer stress
Seniority
Entry-level, hands-on IC
