Public Benefits Specialist Entry (Public Benefits Specialist, Entry) Bilingual English & Dari Required
Core
First point of contact for clients seeking public benefits, providing eligibility support, explaining program requirements, and managing administrative operations to help Oregonians access safety net services.
Role type
Entry-level Public Benefits Specialist (Customer Service & Eligibility)
Builds
Client service interactions, accurate case documentation, and timely processing of benefit applications.
Domain
Public Sector / Social Services
Deliverable
dashboards & analysis
Required skills
Bilingual English & Dari, high-volume customer service, data entry, eligibility determination, policy application, Microsoft Office (Word, Excel), trauma-informed communication
Preferred skills
None explicitly stated as preferred beyond the bilingual requirement which is mandatory.
Responsibilities
Deliver professional and culturally responsive customer service; manage administrative operations including mail processing and electronic records; explain benefits and application procedures; apply agency policies to make informed eligibility decisions; maintain accurate case documentation.