Public Benefits Specialist - Entry | Bilingual Required English/Spanish
Core
Front-line specialist assisting Oregonians in person, over the phone, and via email to resolve questions about eligibility for state programs (ODHS, OHA, DELC) and navigate the Oregon Eligibility system.
Role type
Entry-level Public Benefits Specialist
Builds
Access to vital public services and financial assistance for low-income families
Domain
Public Sector / Social Services
Deliverable
client delivery
Required skills
Bilingual English/Spanish, high-volume customer service, data entry and verification, trauma-informed communication, financial transaction handling, digital platform navigation
Preferred skills
Experience in reception areas or call centers, background in front-line support for diverse communities
Responsibilities
Provide welcoming first-contact support to families, assist with online eligibility system issues, handle financial duties (tracking/issuing), support office business functions
Seniority
Entry-level, hands-on IC