Public Benefits Specialist - Entry | Bilingual Required English/Spanish
Core
Assist Oregonians in person, by phone, and via email with questions regarding eligibility for state programs like Oregon Health Authority and Department of Early Learning and Care.
Role type
Entry-level public benefits specialist
Builds
Access to vital government services and financial assistance
Domain
Public sector / Social services
Deliverable
client delivery
Required skills
Bilingual English/Spanish, customer service, data entry, financial reconciliation, trauma-informed communication, navigating digital platforms
Preferred skills
Experience in reception areas or call centers, background in front-line support to diverse communities
Responsibilities
Serve as primary point of contact for clients, support daily office operations, track and reconcile financial actions, provide sensitive support to customers in financial or emotional distress
Seniority
Entry-level, hands-on IC