Eligibility Worker (Public Benefits Specialist)
Core
Interview applicants in-person to determine eligibility for medical, food, cash, and childcare benefits using program rules.
Role type
Public benefits eligibility specialist
Builds
Eligibility determinations for SNAP, Medicaid, TANF, and other public assistance programs
Domain
Public sector / Social services
Deliverable
client delivery
Required skills
In-person interviewing, policy interpretation, eligibility determination, data entry, trauma-informed care, confidential information handling
Preferred skills
Experience with Human Services Specialist 1 level, associate degree in Behavioral/Social Science
Technologies
ONE eligibility system
Responsibilities
Conduct high-volume face-to-face interviews to assess eligibility; communicate approval or denial decisions; provide person-centered services; maintain accurate records; collaborate with internal/external partners.
Seniority
Entry-level to Mid-level, hands-on IC