Floor Supervisor - Store 191 Ellicott City, MD
Core
Oversee daily store operations, manage staff, ensure customer service excellence, and maintain store safety and inventory levels for a neighborhood hardware store.
Role type
Store Supervisor (Retail Operations)
Builds
Operational efficiency, customer satisfaction, and inventory accuracy for Westlake Ace Hardware stores.
Domain
Retail / Hardware
Deliverable
product features
Required skills
Store operations management, customer service, staff supervision, inventory management, loss prevention, forklift operation, merchandising, safety compliance, cash handling, problem resolution
Preferred skills
Retail management experience, hardware industry experience
Technologies
Forklift, reach truck, POS systems, inventory management software
Responsibilities
Supervise store staff and daily operations, manage customer interactions and complaints, handle opening/closing procedures, maintain inventory and merchandising standards, ensure safety and loss prevention protocols, assist with cashiering and audits.
Seniority
Individual Contributor, supervisory level