Member Success Representative - German Speaking - Part Time
Core
Deliver excellent customer service to market research panelists, resolving inquiries and ensuring high-quality survey participation.
Role type
Customer Support Representative (German Speaking)
Builds
Customer support experience and brand advocacy for market research panelists
Domain
Market Research / Customer Support
Deliverable
client delivery
Required skills
Fluent German (native/expert), Advanced English, Ticketing systems, Email support, Multitasking, Time management
Preferred skills
Microsoft Office (Excel, Word, PowerPoint), Online support experience, Proactive attitude
Responsibilities
Follow up with support staff to ensure ticket resolution, Achieve team KPI goals, Coordinate escalations for urgent issues, Support team leads with admin tasks, Ensure fulfillment of service requirements
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