Manager - Patient Experience - Full Time 8 Hours Day (Non-Union, Exempt)
Core
Lead patient and family-centered care initiatives to drive high-level patient satisfaction and service excellence across the organization.
Role type
Senior IC patient experience program manager
Builds
Patient satisfaction programs and service excellence strategies
Domain
Healthcare / Patient Experience
Deliverable
dashboards & analysis
Required skills
Strategic planning, program management, conflict resolution, budget management, team building, analytical skills, presentation skills, coaching and mentoring
Preferred skills
Master's degree in a related field
Responsibilities
Coordinate patient and family centered care activities, assist in long-range planning for patient experience programs, develop action plans for multidisciplinary perspectives, lead and improve patient/family satisfaction programs across the continuum of care.
Seniority
Manager, strategic planning & execution
