Product Lead, Retention & Loyalty
Core
Lead strategy and roadmap for loyalty and retention across Consumer Lending to strengthen long-term customer relationships and drive commercial outcomes.
Role type
Senior Product Lead (Strategy & People Leadership)
Builds
CommBank Yello loyalty and retention experiences, personalized offers, and lifecycle communications for Consumer Lending customers.
Domain
Retail Banking / Consumer Lending
Deliverable
product features
Required skills
Product strategy and roadmap definition, Team building and people leadership, Customer insight and behavioral data analysis, Experimentation and A/B testing, Stakeholder alignment and influence, Cross-functional partnership
Preferred skills
Loyalty and rewards program expertise, Lifecycle engagement design, Risk and operational considerations
Technologies
None explicitly stated
Responsibilities
Set product vision and roadmap, Build and empower high-performing teams, Develop differentiated loyalty propositions, Shape personalized customer experiences, Use data to guide investment and improve outcomes, Align senior stakeholders on priorities and trade-offs
Seniority
Senior, hands-on IC with leadership mandate
