Customer Service Specialist - 12 Month Secondment
Core
Process Bank Guarantee establishment activities including issuance, drawdowns, amendments, and resolving transactional exceptions for commercial lending customers.
Role type
Operational Customer Service Specialist (Bank Guarantees)
Builds
Bank Guarantees and related transactional services for business banking customers
Domain
Banking / Trade Finance / Commercial Lending
Required skills
document review, accuracy verification, risk assessment, stakeholder collaboration, process improvement, digital tool usage, regulatory compliance
Preferred skills
lending operations experience, Bank Guarantees knowledge, CommSee system proficiency, AI tool literacy
Technologies
CommSee, approved AI tools
Responsibilities
Review Bank Guarantee requests and supporting documents for completeness and accuracy; Process establishment activities including issuance, drawdowns, amendments and system updates; Investigate transactional exceptions and processing issues; Collaborate with internal stakeholders to clarify requirements and remove blockers; Provide clear, accurate and timely updates to customers and stakeholders; Apply sound risk judgement and follow relevant policies, procedures, controls and regulatory requirements.
Seniority
Individual Contributor, operational level
