Customer Banking Specialist - Mackay Branch (contract)
Core
Front-line customer service role at a bank branch, acting as the public face to guide customers to appropriate channels and enhance their banking experience.
Role type
Customer Banking Specialist (Branch)
Builds
In-branch customer service experience and digital banking adoption
Domain
Financial Services / Retail Banking
Deliverable
client delivery
Required skills
Customer service, communication, managing customer expectations, in-branch operations
Preferred skills
Experience in Financial Services, Retail, or Hospitality
Responsibilities
Greet customers and understand their enquiries, guide customers to appropriate channels, build personal connections through meaningful conversations, demonstrate in-branch technology and digital banking options, monitor branch operations for efficiency and customer satisfaction
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