Customer Banking Specialist - Melbourne CBD Area - Part Time & Full Time
Core
Front-line retail banking role serving personal and small business customers with account maintenance, credit applications, and financial product education.
Role type
Retail Banking Specialist (IC)
Builds
Personal and small business banking products and services
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Customer service, financial product knowledge, credit application processing, in-branch technology demonstration, problem solving
Preferred skills
Experience in Financial Services, Retail, or Hospitality, ability to articulate financial concepts
Technologies
In-branch technology, digital banking solutions
Responsibilities
Conduct in-depth customer conversations regarding Home Loans, Business Banking, and Financial Advice; Support customers with enquiries and account maintenance; Provide education on digital banking solutions; Solve customer problems while adhering to risk culture
