Customer Service Account Associate
Core
Resolve customer inquiries, manage accounts, and facilitate collections to ensure customer satisfaction and retention.
Role type
Customer Service Account Associate
Builds
Customer relationships and organizational revenue through effective account management
Domain
Telecommunications
Required skills
Account Management, Answering Telephones, Customer Education, Customer Needs Identification, Customer Problem Solving, Customer Retention, Payment Collections, Troubleshooting
Responsibilities
Resolve customer inquiries and concerns promptly, manage customer accounts to identify service opportunities and facilitate collections, complete required training to develop system knowledge, meet department productivity and quality standards
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