Customer Service Account Associate - Springfield
Core
Handle inbound customer calls to resolve inquiries, manage accounts, and proactively sell additional products and services.
Role type
Customer Service Account Associate
Builds
Customer relationships and T-Mobile product adoption
Domain
Telecommunications
Deliverable
client delivery
Required skills
adaptability to new software, proactive problem resolution, account management, customer experience delivery, productivity and quality standards adherence, training completion
Responsibilities
Provide timely resolutions for customer inquiries and concerns, build customer loyalty through account management, meet department productivity and quality standards, complete training requirements to develop new skills
Seniority
Entry-level, on-the-job training
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