Retail Associate Manager
Core
Support store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes.
Role type
Retail Associate Manager
Builds
Customer service experiences and sales results for T-Mobile retail locations
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Coaching, Customer Service, Sales, Leadership, Performance Monitoring, Product Knowledge, Team Coaching, Change Agility, Escalation Resolution, Talent Development
Responsibilities
Lead and develop retail team members to achieve sales targets; Coach and train staff on product knowledge and store procedures; Manage store operations including visual merchandising and plan-o-gram compliance; Monitor and control store expenses and discounts; Oversee customer wait times and team coordination.
Seniority
Individual Contributor, Management Level