Account Manager, Technical
Core
Manage technical issues and service challenges for strategic business customers to ensure high-quality customer experience and retention.
Role type
Senior IC technical account manager
Builds
Effective business solutions and service continuity for strategic accounts
Domain
Telecommunications / Enterprise Services
Deliverable
client delivery
Required skills
Technical Account Management, Root Cause Analysis, Escalation Management, Product Knowledge, RCA, Adaptability, Communication, Customer Service, Presentation Delivery, Technical Knowledge
Preferred skills
Managing Technical Projects, Reporting Experience
Technologies
Tool applications, process flows
Responsibilities
Monitor and manage progress toward resolution of customer technical issues; Analyze process flows and tool applications to identify improvements; Coordinate resources to resolve sensitive or chronic technical problems; Provide timely feedback to management on customer trends and needs.
Seniority
Mid-level, hands-on IC