Customer Service Account Associate - Oakland ME
Core
Inbound call center associate handling customer inquiries, resolving issues, and managing accounts to build loyalty.
Role type
Entry-level customer service associate
Builds
Customer support interactions and account management for T-Mobile subscribers
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
Adaptability to new software, proactive problem resolution, account management, meeting productivity standards, basic Microsoft Office proficiency, basic email/chat/cloud tools proficiency
Responsibilities
Provide proactive and timely resolutions for customer inquiries and concerns. Build customer loyalty and bring value through thoughtful account management. Deliver exceptional customer experiences using provided training tools and resources. Meet department productivity and quality standards. Complete training requirements to develop new skills.