Sr Business Analysis Manager | CX Strategic Insights
Core
Lead end-to-end analysis on high-stakes, ambiguous business problems (e.g., churn, HSI experience) to drive data-informed organizational strategies and customer experience improvements.
Role type
Senior Business Analysis Manager (Strategic Insights)
Builds
Scalable data and reporting solutions, including dashboards and self-service tools
Domain
Telecommunications / Customer Experience Analytics
Deliverable
dashboards & analysis
Required skills
Advanced SQL, Data visualization (Tableau/Power BI), Advanced analytics (A/B testing, quantitative research), Data storytelling, Executive presentation, Stakeholder management, Strategic thinking
Preferred skills
Python/R/Go, Financial modeling, Churn/retention analytics, Telecommunications experience, Management consulting experience
Responsibilities
Frame complex business problems and deliver actionable recommendations; Apply statistical techniques to identify drivers and prioritize resources; Partner with senior leaders and cross-functional teams as a trusted advisor; Create executive-level presentations to drive alignment and action.
Seniority
Senior, hands-on IC with leadership responsibilities
