Mobile Expert, Store-in-Store
Core
Engage customers in partner retail locations to drive wireless sales and service excellence using digital tools and solution-based selling.
Role type
Retail sales associate (store-in-store)
Builds
Wireless service plans, devices, and customer accounts for retail partners
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Sales, Customer Service, Customer Needs Identification, Coaching, Leadership, Mobile Telecommunications, Product Knowledge, Relationship Building, Digital Transformation
Responsibilities
Engage proactively with diverse customers in a high-traffic retail environment to drive sales; Utilize digital self-service tools and solution-based selling to demonstrate product value; Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems; Build rapport and trust with customers through personalized interactions and follow-up activities; Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing; Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.