Supply Chain Manager (Soft Services)
Core
Manage high-standard operational soft services across the Royal London Asset Management (RLAM) portfolio to ensure seamless customer experiences.
Role type
Senior Supply Chain Manager (Soft Services)
Builds
Operational service delivery for commercial real estate clients
Domain
Commercial Real Estate / Facility Management
Required skills
Contract performance management, SLA/KPI monitoring, supplier relationship management, budget control, operational improvement initiatives, regulatory compliance, quality assurance auditing, environmental management, change management, technical reporting
Preferred skills
IWFM or AssocRICS membership, IOSH accreditation, NEBOSH certification, SMART building technology knowledge, data analysis
Technologies
SMART building technology platforms
Responsibilities
Develop and implement operational best practices and improvement initiatives; manage allocated service partners and their contract performance; ensure supplier adherence to building regulations and statutory obligations; lead environmental soft service management; implement quality assurance frameworks including regular audits; support supplier scoping for new building technology platforms.
Seniority
Senior, hands-on IC
