Préposé(e), Service à la clientèle / Guest Service Representative
Core
Face of the shopping centre, delivering exceptional customer service, sales, and operational support to visitors and retail partners.
Role type
Guest Service Representative (Retail/Hospitality)
Builds
Memorable visitor experiences and operational support for the shopping centre
Domain
Retail / Hospitality / Property Management
Deliverable
product features
Required skills
Cash handling, POS system operation, Customer service, Bilingual communication (French/English), Conflict resolution, Multitasking
Preferred skills
Event coordination, Computer applications proficiency, Team motivation, Process improvement
Responsibilities
Provide directions and answer questions for shoppers, Sell gift cards and process transactions, Assist with promotional events and ticket sales, Communicate with retailers and centre management, Support crisis management plans
Seniority
Entry-level, hands-on IC