Level 2 NOC Systems Administrator – Network Focus
Core
Advanced network monitoring, troubleshooting, and incident remediation in a 24×7 NOC environment, handling escalations from Level 1 and supporting Cyber Backup infrastructure.
Role type
Level 2 Network Administrator (NOC)
Builds
Reliable network infrastructure across multiple locations
Domain
IT Operations / Network Engineering
Deliverable
infrastructure
Required skills
Network troubleshooting, monitoring tools, router/switch/firewall/VPN/load balancer configuration, root cause analysis, documentation, runbook creation
Preferred skills
None stated
Technologies
Routers, switches, firewalls, VPNs, load balancers
Responsibilities
Perform advanced monitoring and troubleshooting of network devices; Diagnose and resolve complex connectivity issues; Initiate proactive remediation to prevent outages; Own Level 2 network tickets through resolution; Update network configuration records and diagrams; Create runbooks and training guides for Level 1 analysts
Seniority
Mid-level, hands-on IC
