Trainee Tech Support German-Speaking
Core
Troubleshoot, diagnose, and correct IT-related technical issues for clients, guiding them to restore functionality and escalating complex problems.
Role type
Trainee Technical Support Specialist
Builds
IT service solutions and restored client functionality
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Fluent English, German (C1), IT troubleshooting, Windows environment familiarity, MS Office Suite, analytical mindset, multi-tasking
Preferred skills
Telephone technical support experience, customer service background
Responsibilities
Troubleshoot and diagnose IT issues, guide clients through resolution steps, escalate to Level 2 support when necessary, coordinate service requests, collaborate on problem-solving, update knowledge base
Seniority
Entry-level / Trainee
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