Senior Technical Field Engineer
Core
Installing, diagnosing, maintaining, and servicing computer-related products (desktops, laptops, printers, peripherals) and providing Level 2/3 IT support at client locations.
Role type
Senior Technical Field Engineer (Level 2/3 Support)
Builds
End User Productivity and Service Desk Equipment and Systems
Domain
IT Infrastructure / Client Services
Deliverable
physical/clinical work
Required skills
hardware installation and repair, Level 2/3 troubleshooting, remote and on-site support, incident and request management, client site coordination, problem-solving
Preferred skills
time management, customer service focus, analytical mindset, career development interest
Technologies
desktop computers, laptops, printers, peripherals, headsets, smartphones, tablets
Responsibilities
Install, repair, and maintain End User Productivity and Service Desk Equipment; Provide Level 2 and Level 3 support for incidents and service requests; Manage physical support for client-supplied devices; Coordinate with service partners for infrastructure support; Open records for incidents and requests on behalf of end users.
Seniority
Senior, hands-on IC