Senior Retail Support Representative
Core
First-line support for telephone and written enquiries from customers and partners, owning requests from receipt to completion.
Role type
Senior IC customer support representative (finance/retail)
Builds
Accurate and timely customer service responses, retail-specific financial and pricing reports
Domain
Energy industry, retail finance, customer service
Deliverable
dashboards & analysis
Required skills
Business process knowledge, Microsoft Excel, CRM systems, data entry, numeracy, incident management
Preferred skills
Retail support operations, contract-management tools, systems testing, coaching
Responsibilities
Log, assign, track, and take ownership of customer queries; perform retail-specific financial, pricing, and reporting activities; maintain databases and contract-management tools; identify efficiencies and support continuous improvement; raise critical operational and performance issues to Team Leaders
Seniority
Senior, hands-on IC