IT Help Desk Specialist
Core
First-level IT support specialist providing technical troubleshooting and user assistance for document formatting, software, hardware, and connectivity issues.
Role type
IT Help Desk Specialist
Builds
IT support services for end users across global offices
Domain
Professional Services / IT Support
Deliverable
client delivery
Required skills
Microsoft Office (Word, Excel, Outlook), Windows troubleshooting, hardware support, mobile device support, video conferencing platforms, ticket management, password reset, access management
Preferred skills
Microsoft Excel advanced features, large professional services environment experience, mobile device management
Technologies
Excel, Windows, Android, iOS, Microsoft Teams, Zoom, Web
Responsibilities
Provide first-level technical support to end users; troubleshoot Windows, Office applications, browsers, and hardware; manage and prioritize support tickets; assist with user onboarding, password resets, and access grants; escalate unresolved issues; provide extended hours and weekend coverage.
Seniority
Entry to Mid-level, hands-on IC
