Director, Commercial Platforms & Customer Capabilities
Core
Define multi-year vision and roadmap for Ingredion's commercial platform portfolio, translating enterprise priorities into scalable capabilities to connect commercial strategy, customer needs, and technology at global scale.
Role type
Director, Commercial Platforms & Customer Capabilities
Builds
Connected, intuitive commercial platform solutions and CRM ecosystems for global sales, service, and customer experience teams.
Domain
Food & Beverage / B2B Commercial Technology
Deliverable
product features
Required skills
B2B commercial platform strategy, CRM governance, product portfolio management, digital transformation, team leadership, stakeholder influence, Salesforce ecosystem knowledge, generative AI integration, automation design, investment case development.
Preferred skills
MBA or advanced degree, experience in matrixed global organizations, advanced knowledge of intelligent search or enterprise knowledge systems.
Responsibilities
Define multi-year vision and roadmap for commercial platform portfolio; Establish disciplined product and portfolio governance practices; Guide global business strategy and governance for CRM and commercial platforms; Translate business priorities into scalable knowledge, self-service, and automation capabilities; Lead transparent prioritization, funding recommendations, and portfolio trade-offs; Inspire, coach, and grow a global multidisciplinary team across platform management and business analysis.
Seniority
Director, strategic leadership with hands-on execution
