IT Analyst I (Suporte)

SAO PAULO, BR💼 Full-time🗓 2026-09-28 → 2026-09-29

Core

Provide operational support and maintenance for core brokerage systems (Sinacor, INOA, Bcart) to ensure business continuity.

Role type

Junior IT Support Analyst

Builds

Core brokerage trading and investment platforms

Domain

Financial services / IT Operations

Required skills

Incident analysis, ticket management, remote server access (Windows/Linux), basic networking (telnet, ping, nslookup, HTTP/HTTPS, SFTP), change request handling, stakeholder communication

Preferred skills

Change management (GMUD), third-party vendor management, financial institution experience, process automation, system validation

Technologies

Windows, Linux, Sinacor, INOA, Bcart

Responsibilities

Monitor and validate system functionality via checklists, troubleshoot and resolve system incidents, interface with business units and third-party vendors, execute and track change requests (GMUDs), support system updates and improvements, identify process automation opportunities

Seniority

Junior, hands-on IC

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About santander

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.