PGX ESP DE ATEND NEG I
Core
Handle user requests following scripts, register clients, generate incidents, offer services and products, provide technical and specialized services, perform user retention and recovery, collect debts, conduct research, monitor service calls, train employees, and create work schedules.
Role type
Customer service and operations specialist
Builds
Customer service operations and product delivery
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
script adherence, client registration, incident management, debt collection, user retention, service monitoring, employee training, scheduling
Responsibilities
Handle user requests following scripts, register clients, generate incidents, offer services and products, provide technical and specialized services, perform user retention and recovery, collect debts, conduct research, monitor service calls, train employees, create work schedules