Service Support Specialist (part-time)
Core
Provides customer service and operational support to client families following the loss of a loved one, coordinating with funeral directors and managing logistics for services and removals.
Role type
Operations support specialist (funeral services)
Builds
Funeral arrangements, service logistics, and client support workflows
Domain
Funeral services / Mortuary operations
Deliverable
client delivery
Required skills
Customer service, coordination with funeral directors, dispatching removal teams, filing death certificates and insurance claims, scheduling services, ordering merchandise, setting up funeral areas, transporting human remains, administrative duties
Preferred skills
Funeral industry experience, computer software proficiency, problem solving, multitasking, confidentiality, working beyond standard business hours
Technologies
Computers, software, calculators, phones
Responsibilities
Meet with Funeral Directors to ensure customer needs are met; coordinate activities with families; take first calls and dispatch removal teams; collect vital information and file death certificates and insurance claims; schedule appointments for Funeral Directors; design and print memorials; order merchandise, flowers, and urns; schedule services including coordinating with churches and cemeteries; assist with setting up and taking down funeral areas; assist during funeral services; assist with dressing and preparing the deceased; transport human remains to the Crematory facility; deliver ashes from Crematory to Funeral Home; assist with removals; ensure company vehicles are clean and fueled; perform administrative duties