Manager, Service Department Innovation
Core
Identifies emerging technology to advance the service experience and develops strategies to improve store operations processes.
Role type
Manager, Service Department Innovation
Builds
Strategies for flexible, connected customer and associate experiences; process improvements for store operations
Domain
Retail operations / Service innovation
Deliverable
product features
Required skills
Strategic thinking, operations management, process improvement, stakeholder alignment, data analysis, project management
Preferred skills
Innovation cultivation, financial acumen, business insight
Technologies
Emerging technologies (unspecified)
Responsibilities
Benchmark industry advancements, pilot new capabilities, translate insights into roadmap recommendations, manage store operations projects, lead a team of Business Analysts
Seniority
Manager, hands-on leadership
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