Operations Experience Manager
Core
Store leadership role executing operational standards, leading order fulfillment, managing customer service, and overseeing safety and opening/closing procedures.
Role type
Senior IC retail operations manager
Builds
Store operations, order fulfillment workflows, and customer service experiences
Domain
Retail / Home Improvement
Deliverable
product features
Required skills
operational execution, team leadership, safety compliance, customer service, inventory management, performance coaching, conflict resolution, scheduling
Preferred skills
big box retail experience, home improvement industry knowledge, merchandising experience
Technologies
HDPhone, Bravos, Homers
Responsibilities
Lead Order Fulfillment team for picking, staging, and loading; audit receiving procedures and implement Shrink Action Plans; perform Manager on Duty functions for store opening/closing; coach associates on policies, safety, and customer service; resolve customer concerns and escalate complex issues; monitor staffing and manage attendance variances; conduct safety walkthroughs and enforce safety standards.
Seniority
Senior, hands-on IC