Area Installation Specialist, Palm City, FL
Core
Oversees the customer experience and quality assurance for home installation projects, managing the job lifecycle from inspection to closure.
Role type
Senior operations specialist (home improvement installation)
Builds
Residential home improvement installation projects
Domain
Home improvement / Construction
Required skills
Job site inspection, customer complaint resolution, scope change management, service provider oversight, technical measure assessment, cycle-time delay prevention
Preferred skills
Construction/home improvement industry experience, residential home improvement project management
Technologies
Reporting and related systems
Responsibilities
Conduct Job Site Inspections (JSIs) to review quality of work and service provider badging; Resolve customer complaints and job-in-process items; Manage open services and assigned Care Tickets; Assess pre-existing conditions and perform product affirmations; Approve or escalate project changes; Ensure timely closure of all open services
Seniority
Mid-level, hands-on IC